We would like to introduce our awesome team member, Mike! Although he has been a public adjuster for only a short period of time, Mike has worked in the insurance industry for years. Here is his story:
I was born in Minnesota, raised in San Diego, California, and currently reside and work just outside of Austin, Texas. I began working as an adjuster when Hurricane Gustav hit New Orleans, almost ten years ago.
I decided to become a public insurance adjuster after being told time and time again while doing estimates that I could only write coverage for damage that I could physically see and not for damage that I knew had to be done. I felt this was a disservice to policy holders and that the insurance companies had a responsibility to fix damages and do so immediately. Instead, they opted for minimal pay out and not even according to quotes received by contractors chosen by the insureds. This was all done to save the insurance companies money.
The most challenging element in this business is listening to all the reasons and excuses the insurance companies use to delay or under pay their claims. It does not make any sense to me why they will not just pay for a claim and move on.
A fulfilling aspect for me is having the ability to help clients receive adequate compensation when they thought they were backed into a corner with little to no choices left. Seeing my clients happy and treated fairly is my greatest reward!
One memorable experience I had was assuring an elderly client when I stopped by her home that her insurance company would not cancel her policy if she filed a claim. Due to her concerns, she had not called to file a valid claim for a fire that had started in her kitchen. Her roof had also sustained damage as well as problems from frozen pipes, leaving her without water.
An appointment was soon arranged with her insurance adjuster and I was able to negotiate a fair settlement for all of the indicated damage. With my assistance, she was able to quickly receive payment from the insurance company, repair her home in a short period of time, and resume her normal lifestyle.
Most of all, I would like the public to know that we are ready and willing to assist with their insurance claims. If you are not sure if you have a valid claim or think your questions seem trivial, please contact us. We truly are here for you!
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